Gaya APA
TJIPTONO, F., DIANA, A.
(2003).
TOTAL QUALITY MANAGEMENT ed revisi
.
YOGYAKARTA:
Andi Ofset.
Gaya MLA
TJIPTONO, FANDY., DIANA, ANASTASIA.
"TOTAL QUALITY MANAGEMENT ed revisi".
YOGYAKARTA:
Andi Ofset,
2003.
Text.