Gaya APA

TJIPTONO, F. (2012). SERVICE MANAGEMENT: MEWUJUDKAN LAYANAN PRIMA (ED.2). YOGYAKARTA: CV ANDI OFFSET.

Gaya MLA

TJIPTONO, FANDY. "SERVICE MANAGEMENT: MEWUJUDKAN LAYANAN PRIMA". ED.2 YOGYAKARTA: CV ANDI OFFSET, 2012. Text.