Gaya APA

Phd.D, F, T., CHANDRA, G. (2016). SERVICE, QUALITY dan SATISFACTION (ED.4). YOGYAKARTA: C.V ANDI OFFSET.

Gaya MLA

Phd.D, FANDY, TJIPTONO,., CHANDRA, GREGORIUS. "SERVICE, QUALITY dan SATISFACTION". ED.4 YOGYAKARTA: C.V ANDI OFFSET, 2016. Text.